F.A.Q.s

Shopping Information

What forms of payment does Anjini Sharma accept?

We accept payments using Visa and MasterCard credit/debit card in Rupees and USD.

When will I be charged?

If you are paying by credit card, once your debit card / credit card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

Will I have to pay duties and taxes?

For shipments to the India, there are no duties or taxes. For shipments outside the India, orders may be subject to taxes, duties and customs fees, which may need to be paid upon delivery. Please note that the courier company will charge all import sales taxes, customs duties and handling charges separately for each country where and when they may apply.

What type of address do you deliver to? can you deliver to a postal box?

As all deliveries require a signature and may be subject to taxes, duties and customs fees to be paid upon delivery. We can only deliver to physical addresses and not to P.O. Boxes.

Is a signature required for delivery?

Yes, customers are required to sign or have someone sign on their behalf.

Do I need to register to place and order?

It is not mandatory to register to place an order! However, by creating an account with Anjini Sharma all your details will be saved and that will make your purchases easier and quicker. Using your login username & password, you don’t need to enter your address and other information, which will save you plenty of time. Your wish list will also store all the items which were added to help you manage your shopping.

Can I cancel my order?

Yes, you can. Please click here  to view our returns and cancellation policy.

My credit card payment was declined, what should I do?

This can happen for a number of reasons. If your card is not authorized, payment will not be taken, Try checking the card details you entered such as the card number, expiration date, and card type are correct and check that the billing address matches that listed with the card. Usually when a payment has not been authorized, the cardholder can call the issuer and discuss the matter, resulting with an authorized payment. If the problem persists, try entering the details of a different card. If you are still unable to process your payment, please contact us at [email protected] Sharma.com and we will be glad to assist you.

Is it safe to use my credit card online?

At Anjini Sharma we take the essential precautions to make our site secure. That’s why all credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

Can you deliver to a hotel or another address besides my home?

Yes, we can. If you’re shipping to a hotel or office, please put the hotel or office name in the address field as well as the recipient name, if applicable.

Can I send an item as a gift?

Yes! You can send an item as a gift.

Can I place an order by phone?

Yes, you can. Please call or whatsapp on +91 9811959343 to place an order by phone.

How do I find the right size?

To find the right size, kindly click here to find out your size using the International Size Conversion Chart.

Shipping And Handling

CHARGES

The charges for shipping and handling for online shopping at ANJINI SHARMA depends on the location to which you want your purchases to be sent. Free shipping is offered to only customers in India*. For customers outside India, international shipping charges as well as duties and taxes as applicable are payable by the customer.

TIME FRAME

The delivery time for an order depends on the order itself. For customised order,the process takes approximately 15- 60 days to deliver depending on the order.All other orders should be placed 7 working days in advance. We will update you with the tracking details within 48 hours of the items being dispatched. Deliveries will take place between 9.00 am and 6.00 pm unless otherwise specified.

For more information please write to our customer care team at [email protected]
DELIVERY

Items will be sent to the address provided by you to the website. Make sure that you recheck the address before you confirm the order so as to avoid incorrect delivery. We prefer to deliver to office or residence addresses, we do not encourage delivery to P.O. boxes or any other destination where the recipient is not identifiable because of the risk involved due to the value of the goods.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of ANJINI SHARMA. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier or cardholder’s credit card bank delays.

Returns And Exchange

Returns and Exchange of any product is only possible under the following conditions and by way of a credit note.

DAMAGED GOODS

We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 5 working days of receipt. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of color, choice or handwork.

WRONG ORDERS

If the item you received is not what you originally ordered, please write to us with your order number and name. We shall ship the merchandise you requested for as soon as we receive our wrongly sent merchandise in its original form and packaging.

TERMS OF RETURN & EXCHANGE
  • All items to be returned or exchanged must be unused, unworn, unwashed and undamaged by you. ANJINI SHARMA will not incur shipping or insurance charges on merchandise that is cancelled. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is your responsibility.
  • The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. ANJINI SHARMA reserves the right to refuse return or exchange in case of missing packaging.
  • All returns will only be on credit basis. A credit note will be sent to the billing address provided by you.
  • This amount will exclude shipping and handling charges.
  • Exchange can only be in the form of repurchase via the credit note. We do not accept returns on specially ordered and customised items under any circumstances since all items have been customised as per your request and post your approval. If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.